Last Updated: July 26, 2026
Version: 1.0
Welcome to Halem.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the Halem application and its services. It also explains your rights regarding your personal data and how you may exercise those rights.
By using the application, you acknowledge that you have read and agreed to this Privacy Policy.
1. Data Controller
The Halem application is operated by Halem, referred to in this Privacy Policy as “Halem,” “we,” “our,” or “us.”
2. Information We Collect
We may collect the following categories of information when you use the application:
Account Information
* Full name
* Mobile phone number
* Email address
* Profile photo (if provided by the user)
* Login credentials
Transportation Request Information
* Pickup and delivery locations
* Shipment details
* Request time
* Selected service provider
* Service fee
* Request status
Location Information
Your precise or approximate location, when you grant the required permission, to identify pickup and delivery locations, track transportation requests, and provide location-based features.
Location information is only accessed after obtaining your permission.
Photos and Files
Photos or documents that you voluntarily upload to describe transported items or support requests and complaints.
Payment Information
Transaction amount, transaction status, and reference number.
Payment card information is processed by authorized payment service providers. Halem does not store complete payment card details.
Device and Usage Information
* IP address
* Device type
* Operating system
* Application version
* Language
* Push notification token
* Crash logs
* Performance data
* Security logs
Communications and Reviews
* Messages sent to customer support
* Complaints
* Ratings
* Reviews
3. How We Use Your Information
We use your information to:
* Create, manage, and verify user accounts.
* Receive, process, and manage transportation requests.
* Connect customers with suitable transportation service providers.
* Identify pickup and delivery locations and display trip status.
* Process payments and refunds where applicable.
* Send notifications regarding accounts, requests, and service updates.
* Provide customer support and resolve complaints or disputes.
* Improve application performance, services, and user experience.
* Detect and prevent fraud, abuse, and unauthorized activities.
* Comply with applicable legal and regulatory obligations.
4. Application Permissions
The Halem application may request access to:
* Location
* Camera
* Photos and files
* Notifications
These permissions are used solely to provide the related application features.
You may manage or revoke permissions through your device settings at any time. However, disabling certain permissions may affect the functionality of some application features.
5. Sharing Your Information
We may share only the information necessary with:
* Transportation service providers to fulfill transportation requests, including customer name, contact information, pickup and delivery locations, and shipment details.
* Electronic payment service providers to process payments and refunds.
* Providers of maps, location services, hosting, notifications, and technical support.
* Governmental or regulatory authorities when required by applicable laws or valid legal requests.
* Parties involved in mergers, acquisitions, restructuring, or business transfers, while maintaining appropriate protection of personal information.
Halem does not sell, rent, lease, or trade users’ personal information to any third party, nor is personal information shared for advertising purposes unrelated to the services provided by Halem.
6. Data Security
We implement appropriate technical, organizational, and administrative measures to protect your personal information against unauthorized access, use, disclosure, alteration, or loss.
However, no method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed under all circumstances.
7. Data Retention
We retain your personal information for as long as your account remains active and thereafter for the period necessary to provide services, process payments, resolve disputes, comply with legal and accounting obligations, prevent fraud, and protect legal rights.
Information will be deleted or anonymized once there is no longer a legitimate or legal need to retain it.
8. Your Rights
Subject to applicable laws, you may request to:
* Access your personal information.
* Correct or update your personal information.
* Request deletion of your personal information where legally permitted.
* Object to certain data processing activities.
* Inquire about how your personal information is processed.
You may also update certain account information directly within the application.
9. Account and Data Deletion
You may request deletion of your account and associated personal information through the following public account deletion page:
https://halemapp.com/delete-account-page
After verifying account ownership, your account and associated information will be deleted, except for information that must be retained temporarily to comply with legal, financial, accounting, dispute resolution, fraud prevention, or legal protection requirements.
Retained information will be deleted once the applicable legal retention period expires or the legal basis for retaining it no longer exists.
Deleting your account may permanently remove access to your request history and related account information, except where retention is required by law.
10. Third-Party Services
The Halem application uses third-party services, including:
Firebase Cloud Messaging (FCM)
To deliver notifications regarding user accounts, transportation requests, and service updates. This service may process notification tokens and certain device information necessary for sending notifications.
Google Maps
To display maps, identify pickup and delivery locations, and provide location-based features. Google Maps may process location information when the required permission is granted.
Electronic Payment Service Providers
To process electronic payments and refunds in accordance with their respective policies. Halem does not store complete payment card information.
The processing of information by these third-party services is governed by their respective privacy policies and by the permissions granted by users.
11. Children’s Privacy
The Halem application is not intended for children below the legally permitted age to use transportation services.
We do not knowingly collect personal information from children without the legally required parental or guardian consent.
If you believe that a child has provided personal information without appropriate authorization, please contact us so that appropriate action can be taken.
12. International Data Transfers and Storage
Your personal information may be processed or stored by service providers located inside or outside the Kingdom of Saudi Arabia.
Whenever such transfers occur, appropriate safeguards are implemented to protect your personal information in accordance with applicable laws.
13. Changes to This Privacy Policy
Halem may update this Privacy Policy to reflect changes in its services, data processing practices, or legal requirements.
The updated version will be published together with the latest revision date. Where material changes occur, users may also be notified within the application.
14. Contact Us
If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or request deletion of your account or personal information, you may contact us through the official communication channels available within the application or on the website, or through the following account deletion page:
https://halemapp.com/delete-account-page
Entity Name: Halem
Website: https://halemapp.com
